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Terms & Conditions

Please read the terms and conditions set out below carefully before purchasing from this website. By purchasing any of our product through our website, you agree to be bound by these terms and conditions:

Section 1: Introduction

We are One Organic, a brand of One Organic Partnership firm, unless otherwise stated.

Section 2: Definitions

2.1. ‘Agreement’ is a reference to these terms and conditions, the privacy policy, any order form and payment instructions provided to you;

2.2. ‘Privacy policy’ means the policy displayed on our website which details how we collect and store your personal data;

2.3. ‘You’, ‘Your’ and ‘Yours’ are references to you, the person accessing this website and purchasing any of our products from the website or any other channels provided by One Organic;

2.4. ‘We’, ‘Us’, ‘Our’ and ‘One Organic’ are references to the company;

2.5. ‘Goods’ is a reference to any goods which we may offer for sale from our website from time to time;

2.6. ‘Service’ or ‘Services’ is a reference to any service which we may supply and which you may request for from us, One Organic;

2.7. ‘Website’ are references to our website through which we offer products.

Section 3: Ordering

3.1. Any contract for the supply of goods and services from this website is between you and One Organic. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment.

3.2. Any goods and services purchased from this website are intended for your use only and not for resale.

3.3. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

3.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. During instances of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

3.5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an auto-generated confirmation mail about the same. You must inform us immediately if any details are incorrect. If the product for which you placed the order is not available or if we are not able to your deliver to your location, we will inform you through a phone call or SMS.

Section 4: Prices and Payment

4.1. Any contract for purchase of items from this website is between you and One Organic. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

4.2. All prices listed on the website are correct at the time of publication. We also reserve the right to alter the product catalogue on the website.

4.3. The total price for the product including taxes and shipping charges will be displayed at the time of checking out your order. Full payment must be made for all items dispatched ordered by online payment, e.g. credit, debit card or bank transfers or. Cash on delivery will be available only for Aizawl.

4.4. If you choose online payment, you must pay for your order prior to delivery. To ensure that shopping online is secure, your debit/credit card details will be encrypted, thereby preventing the possibility of any third-party accessing your information.

4.5. If a customer makes payment for the same order more than once by mistake, the extra amount will be refunded via the same gateway to the source within 15 to 20 working days.

Section 5: Shipping

5.1. Normal order processing can take up to 1-3 business days (between Monday-Friday). Orders received on weekends (Saturday and Sunday) or on any official holidays will be processed on the next business days. Once your order is processed, you will receive an order confirmation via email and SMS.

5.2. We offer free shipping on orders amount to Rs 300 within Aizawl city. Estimated delivery date and time might vary depending on the shipping destination. Once the order ships, delivery will take approximately up to 4 business days within North-East Region, India. For the rest part of India, once the order ships, delivery may take maximum 10 business days. Once your order is shipped, you will receive a shipping confirmation email along with tracking information.

5.3. Before shipping any of the orders we received, prior quality checking and inspection will be done. Therefore, we will not be held liable for any damages or shortages on the packages of our products upon the arrival to your door. For such circumstances, kindly contact the respective shipping/courier company.

Section 6: Cancellation

6.1. You must notify One Organic immediately if you decide to cancel your order, preferably by One Organic’s website or WhatsApp or email. Orders can not be cancelled once the product is shipped.

6.2. We may cancel an order if the product is not available for reasons that are not within our control. We will notify you if this is the case and return any payment that you have made.

6.3. If the cancellation was made in time, we will refund the amount in the respective customer’s bank account within 3 working days after the cancellation.

Section 7: Information

7.1. You agree to provide us with accurate and complete information wherever and whenever we have requested information to provide delivery.

7.2. You authorize us to use, store or otherwise process your personal information in order to deliver our products to you and for marketing and credit control purposes. These purposes may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or where it is required by thir party delivery services to deliver your product.

7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

Section 8: Complaints

8.1 We take complaints very seriously and aim to address your concerns within 5 business days. All complaints should be sent to contact

Section 9: Limitation of Liability

9.1. Great care has been taken to ensure that the information available on this website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error-free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

9.2. By accepting these terms of use, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any products ordered from us.

9.3. We disclaim any and all liability to you for the supply of our product to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant items. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

9.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

9.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.

9.6. We have taken all reasonable steps to prevent Internet fraud and ensure that any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

9.7. In the event One Organic has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, One Organic may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, One Organic reserves the right to seek compensation from any and all violators.

Section 10: General

10.1. All prices are in indicated in INR. Prices are inclusive of taxes unless otherwise indicated

10.2. We may alter or vary the terms and conditions at any time without notice to you.

10.3. Payment must be made either at the time of placing the order by credit card or at the time of delivery by cash (Cash only for Aizawl). Failure to pay on time will result in the cancellation of your order.

10.4. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;

10.5. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.

10.6. It may be noted by the customer that once registered he/she will be receiving all kinds of promotional SMS, mailers and notifications to keep him/her updated with our offers and other forms of information.

10.7. The terms and conditions together with the privacy policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this agreement. In the event of any conflict between these terms and conditions and any other term or provision on the website, these terms and conditions shall prevail.

10.8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

10.9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.

10.10. No delay or failure on our part to enforce our rights or remedies under the agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

10.11. These terms and conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India laws. Both we and you hereby submit to the non-exclusive jurisdiction of the courts of India. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

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